Effective date: 6th May 2018

Privacy policy

This Privacy Policy applies to Top Pixel Ltd. The term "Top Pixel" or "us" or "we" or "our" refers to the owner of the website whose registered office is 38 The Drove, Norwich, NR8 6FT. Our company is Registered England and Wales No. 10033382. The term "you" refers to the user or viewer of our website.

We will not use or share your information with anyone except as described in this Privacy Policy.


Visiting our website


What information is collected?

(a) Our Service: We may collect personally identifiable information about you, such as your full name, phone number, email address, or similar, when you contact us either by Contact Forms or Email.

(b) Cookies And Tracking Technologies: cookies, beacons, tags and scripts are used by Top Pixel and our partners (such as advertising, marketing and analytics), affiliates or analytics or service providers. These technologies may be used in analysing trends, administering the websites and tracking users' movements around the website. We use cookies to remember users' settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited for you.

Mouseflow: This website uses Mouseflow, an analytics tool to track user activity, page content, click/touch, movement, scroll, and keystroke activity (in some cases). All form fields related to PII are blocked from being recorded and blurred out on the session playback. If you are located in Europe, your IP address, keystroke activity, and personal information are never stored or shared with any third-parties. All recordings This data is stored for 1 month.

Google Services: Including Google Analytics, Google Tag Manager, Google AdWords. These tools may be used to track information about your behaviour on our website, including; page views (URLs), clicks, mouse movements/hovers, scrolling, browser, device, operating system, screen resolution, duration, time on the website, referring url, ISP and approximate ISP location, custom tags or variables. No personally identifiable information (PII) is stored in Google Analytics; we do not collect your IP address, we do not use PII in code which could be stored i.e. "[email protected]". This data is stored continuously until such time that we deactivate our account(s) with Google.

How are you in control of your data?

Data access, correction, erasure: If you wish to obtain a copy of your data please contact us at [email protected].

Opting out of Mouseflow: Mouseflow offer session replay/recordings, heatmaps, funnels, forms, and feedback campaigns. If you do not wish to be tracked you can opt out at: https://mouseflow.com/opt-out. This will place a cookie on your machine which will prevent further tracking (unless deleted).


Our clients data


The term "client" refers to a customer of Top Pixel's whether this be services provided through Web, Digital advertising, Print media or any other services. The term "you" refers to the client.

1. What information is collected?

Personally identifiable information such as Name, date of birth, address, email address, telephone numbers or similar. Any services or products purchased from us will have a record of these details.

2. How is this information collected?

In all cases personal identifiable information will be collected directly from the client.

3. Why is it being collected?

To maintain a record of accounting and bookkeeping, and any work carried out or quote for work to be carried out.

4. How will it be used?

To contact you for service related communications including invoicing, communication around any work we have ongoing. We may use your information for our own marketing purposes; suggesting products and services that we feel would be of benefit to you. We will only carry out this marketing activity with your prior consent.

5. Who will it be shared with?

Personally identifiable information (PII) will be present on invoices so this will be shared with our accountants to carry out our accounting purposes. In some cases your PII may have been used for the creation and printing of business cards or other office stationery; therefore this will be shared with our print partners.

6. Data access, correction, erasure

If you wish to obtain a copy of your data please contact us at [email protected].

7. Marketing opt out

As previously described we will only contact you with marketing material with your prior consent, and you can opt out anytime by emailing [email protected] and requesting to be removed from all marketing type communications.


Questions?


If you have any questions at all regarding privacy please do not hesitate to contact us at [email protected] and we'll be more than happy to help.



Please feel free to read our terms and conditions for more information on our terms of service.

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